POJECT ON SETTING STANDARDS FOR IMPROVED PUBLIC SERVICE DELIVERY


The National Initiative for Civic Education (NICE) in partnership with the Malawi Human Rights Resource Centre (MHRRC) would like to embark on a three year pilot service charter project.

 

The aim of the project is to contribute to the national goal on service charters “to improve public services and strengthen the inclusion of the public in service delivery, by consolidating the commitment of the government to ensure that basic public services are provided in accordance with well known, transparent, accountable and realistic standards and are accessible and acceptable to all people in Malawi”.

 

The project will be implemented in five district councils namely: Chitipa, Mchinji, Nkhotakota, Mwanza and Mulanje.

 

Service Charters are simple documents which spell out in simple language minimum standards upon which services will be delivered and customer obligations to ensure quality service delivery. The project will be implemented in phases with year 1 being a pilot phase in selected Traditional Authority (T/As) followed by year 2 of rolling out the project to other T/As in the same five districts and year 3 of rolling out to other districts in the country.

 

The project shall build on lessons learnt from the Pilot Service Charter Project that MHRRC implemented in Salima, Ntchisi and Blantyre. Further, the project will draw lessons and share synergies with the ongoing National Programme on Public Service Charters being championed by the Malawi Government [Office of the President and Cabinet (OPC) and Ministry of Local Government and Rural Development (MoLGRD)] and the ‘Tiyende Pamodzi’ Programmes which NICE is currently implementing in its impact areas.

Programme Assistant interacting with Chitipa network on Gender Based Violence

Gender Based Violence — GBV Programme on Community Mobilization on the Twin Pandemic of Gender Based Violence and HIV and AIDS: An Advocacy for Social Justice which is implemented by MHRRC. The Centre has among many constructed centres in the districts of Mzimba, Lilongwe and Kasungu.

 

In Mzimba there is Bwengu Victim Support Unit (Main picture on top),  Chimutu Victim Support Unit  (Left) and  Womens’ hostel at Kasungu MDF Engineering Depatment (Bottom picture)

OUR VISION

A prosperous and just society where human rights are equally respected and enjoyed by all

 

OUR MISSION

To promote a sustainable human rights

culture in Malawi and the SADC region by working with Civil Society Organizations and other institutions through capacity building, resource provision, networking and research

 

OUR VALUES

As we perform our work, we fully understand

our niche in the field of human rights. In doing this, we are guided by a set of clear values

that define our perspective to the world

and the challenge before us.

 

SOLIDARITY

We understand that poverty is not someone else’s problem. It is ours because we feel it as

a-human rights focused organization. As such, we stand in partnership with poor and marginalized people in and outside Malawi to support them in achieving their rights and challenging unfair systems and structures which are the root cause of poverty.

 

EQUITY

We fully respect every person’s inherent

dignity and right to justice. This calls upon us

to ensure fairness and equity in everything

that we do. At the heart of our work are

virtues of fairness, sustainability and justice.

 

PASSION

We consider oppression as an outrage and we believe people can eradicate it if shown the way of rights. We therefore act with commitment, boldness and conviction to see that oppression is eradicated by mobilizing CSOs to campaign and act against it, knowing that every step, however small, helps to achieve lasting change.

 

INTEGRITY

We consider integrity as a key ingredient towards achieving increased change in the lives of our people. We therefore advocate only what we believe and do because we believe this posture provides a platform of integrity which is vital for attracting adherents to our agenda. We have fully embraced a culture of accountability and transparency which has enabled us to achieve effective use of our resources.

 

RESPONSIVENESS

We have embraced the Results Based Approach (RBA) and the Human Rights Based Approach (HRBA) in our programming with a view to ensure increased responsiveness of

our programs and projects. Through the two approaches, we have achieved improvements

in our designing, targeting and delivery on

our outcomes.

MHRRC Contact Details


The Malawi Human Rights Resource Centre can be reached on the following address:

The Malawi Human Rights

Resource Centre
Area 9 (Plot No. 9/190),
P.O. Box 891,
Lilongwe. 


Tel.: (+265) 1 752 629
Fax: (+265) 1 751 390 

E-mail: info@humanrights.mw


The Malawi Human Rights

Resource Centre Library
Nasaha Building,

Colby Road Area 3,
P.O. Box 891,
Lilongwe.


Tel.: (+265) 01 759 726

E-mail: info@humanrights.mw

© MHRRC 2015    -     Trench Media 2015