POJECT ON SETTING STANDARDS FOR IMPROVED PUBLIC SERVICE DELIVERY
The aim of the project is to contribute to the national goal on service charters “to improve public services and strengthen the inclusion of the public in service delivery, by consolidating the commitment of the government to ensure that basic public services are provided in accordance with well known, transparent, accountable and realistic standards and are accessible and acceptable to all people in Malawi”.
The project will be implemented in five district councils namely: Chitipa, Mchinji, Nkhotakota, Mwanza and Mulanje.
Service Charters are simple documents which spell out in simple language minimum standards upon which services will be delivered and customer obligations to ensure quality service delivery. The project will be implemented in phases with year 1 being a pilot phase in selected Traditional Authority (T/As) followed by year 2 of rolling out the project to other T/As in the same five districts and year 3 of rolling out to other districts in the country.
The project shall build on lessons learnt from the Pilot Service Charter Project that MHRRC implemented in Salima, Ntchisi and Blantyre. Further, the project will draw lessons and share synergies with the ongoing National Programme on Public Service Charters being championed by the Malawi Government [Office of the President and Cabinet (OPC) and Ministry of Local Government and Rural Development (MoLGRD)] and the ‘Tiyende Pamodzi’ Programmes which NICE is currently implementing in its impact areas.
Programme Assistant interacting with Chitipa network on Gender Based Violence
Gender Based Violence — GBV Programme on Community Mobilization on the Twin Pandemic of Gender Based Violence and HIV and AIDS: An Advocacy for Social Justice which is implemented by MHRRC. The Centre has among many constructed centres in the districts of Mzimba, Lilongwe and Kasungu.
In Mzimba there is Bwengu Victim Support Unit (Main picture on top), Chimutu Victim Support Unit (Left) and Womens’ hostel at Kasungu MDF Engineering Depatment (Bottom picture)
A prosperous and just society where human rights are equally respected and enjoyed by all
To promote a sustainable human rights
culture in Malawi and the SADC region by working with Civil Society Organizations and other institutions through capacity building, resource provision, networking and research
As we perform our work, we fully understand
our niche in the field of human rights. In doing this, we are guided by a set of clear values
that define our perspective to the world
and the challenge before us.
We understand that poverty is not someone else’s problem. It is ours because we feel it as
a-human rights focused organization. As such, we stand in partnership with poor and marginalized people in and outside Malawi to support them in achieving their rights and challenging unfair systems and structures which are the root cause of poverty.
We fully respect every person’s inherent
dignity and right to justice. This calls upon us
to ensure fairness and equity in everything
that we do. At the heart of our work are
virtues of fairness, sustainability and justice.
We consider oppression as an outrage and we believe people can eradicate it if shown the way of rights. We therefore act with commitment, boldness and conviction to see that oppression is eradicated by mobilizing CSOs to campaign and act against it, knowing that every step, however small, helps to achieve lasting change.
We consider integrity as a key ingredient towards achieving increased change in the lives of our people. We therefore advocate only what we believe and do because we believe this posture provides a platform of integrity which is vital for attracting adherents to our agenda. We have fully embraced a culture of accountability and transparency which has enabled us to achieve effective use of our resources.
We have embraced the Results Based Approach (RBA) and the Human Rights Based Approach (HRBA) in our programming with a view to ensure increased responsiveness of
our programs and projects. Through the two approaches, we have achieved improvements
in our designing, targeting and delivery on
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